1. Acceptance of these terms
By placing an order through this app or website, you agree to these Terms & Conditions and our Privacy Policy. If you don't agree, please don't place an order.
2. Ordering & availability
Menu items, prices, and availability may change without notice, including while an item is in your cart. Items marked sold out or unavailable can't be ordered. We reserve the right to limit order quantities and to refuse or cancel any order, including after payment, if an item can no longer be fulfilled — in that case we'll contact you to arrange a refund or substitute.
3. Payment
We currently accept GCash and, for eligible orders, Cash on Delivery or Cash on Pickup. GCash payments are verified manually against the screenshot you upload — orders remain pending until payment is confirmed. Providing false or altered payment proof may result in order cancellation.
4. Pickup & delivery
Pickup orders must be collected at our store within a reasonable time of the scheduled or ready time. For delivery, you're responsible for providing an accurate address and being reachable at the contact number provided. Local delivery fees are calculated by distance and included in your total; Grab Express deliveries are booked on your behalf but paid directly to the rider and are outside our control once handed off.
5. Vouchers & promotions
Voucher codes are single-use unless otherwise stated, have no cash value, cannot be combined with other offers unless explicitly allowed, and may be withdrawn, expired, or limited in availability at our discretion. We reserve the right to void a voucher redemption made in error or through abuse of the system.
6. Cancellations & refunds
Because food and drinks are prepared to order, we generally can't accept cancellations or offer refunds once preparation has started. If there's a problem with your order — wrong item, quality issue, or a mistake on our end — contact us as soon as possible with your order reference and we'll make it right.
7. Allergens & food safety
Our kitchen handles dairy, nuts, gluten, and other common allergens. While we do our best to prepare items as described, we can't guarantee any item is completely free of a given allergen. Please let us know about any allergy or dietary restriction before ordering, and use your judgment if you have a severe allergy.
8. Limitation of liability
To the extent permitted by law, laleliloo is not liable for indirect, incidental, or consequential damages arising from your use of this app, delays, or third-party delivery services. Our total liability for any order is limited to the amount you paid for that order.
9. Changes to these terms
We may update these terms from time to time. Continued use of the app after changes are posted means you accept the updated terms.
10. Contact us
Questions about these terms? Reach out through our Support page or message us on Instagram.